Use this mooncat website lawfully and without disrupting its operation. Product descriptions, prices, availability and imagery can be corrected when an error is found, and screen or lighting conditions can affect perceived color.
Orders and delivery
Submitting an order is an offer to purchase. Acceptance depends on inventory, accurate customer information, payment authorization, security review, displayed charges and delivery availability. Following successful authorization, preparation is usually completed in 1–2 business days. Carrier transit after dispatch is estimated at 3–5 business days. See the Shipping Policy for details.
Returns and exchanges
Eligible returns include both defective goods and non-defective merchandise that remains new, unused and in original condition. This can include a change of mind or an incorrect choice. Contact us with the request within 30 days after delivery. We also handle reports of a fault, damage, an incorrect shipment, missing parts or a significant description mismatch. Provide the order number, checkout email and details; photos or video and retained packaging can support the review. Ask for approval before sending an item back, because we provide the exact return location and mailing steps. A free prepaid label is enclosed with the parcel for the approved mail-back process, with no restocking fee. Exchanges depend on available inventory. Within 10 days after approval, we process and initiate the refund to the original payment method, although a bank or card provider may display it later. The full procedure is in the Refund Policy.
Store content receives applicable intellectual-property protection. Liability is limited only where law permits and mandatory consumer rights continue to apply. Questions can be sent through Contact Us.