This policy explains how we consider return and exchange requests while preserving applicable consumer rights.
Eligibility and timing
Eligible returns include both defective goods and non-defective merchandise that remains new, unused and in original condition. This can include a change of mind or an incorrect choice. Contact us with the request within 30 days after delivery. We also handle reports of a fault, damage, an incorrect shipment, missing parts or a significant description mismatch. Provide the order number, checkout email and details; photos or video and retained packaging can support the review.
Approval before mailing
Contact maazusalisu00@gmail.com before sending anything. We also handle reports of a fault, damage, an incorrect shipment, missing parts or a significant description mismatch. Provide the order number, checkout email and details; photos or video and retained packaging can support the review. The mailing address shown on this site is not automatically a return warehouse.
Label, exchange and refund
Ask for approval before sending an item back, because we provide the exact return location and mailing steps. A free prepaid label is enclosed with the parcel for the approved mail-back process, with no restocking fee. Exchanges depend on available inventory. Within 10 days after approval, we process and initiate the refund to the original payment method, although a bank or card provider may display it later.